Community Terms and Conditions
These terms and conditions govern the use of the comments function on the blog and the product reviews in the Sana Swiss Services AG online shop.
A warm welcome to our community
Through the comments on our blog and the product reviews in our shop, we give you the opportunity to discuss our posts and products, share your experiences and ask questions. The comments section is freely accessible and is intended to facilitate an open exchange of views.
To achieve these objectives, the following terms and conditions set out the rights and obligations, as well as the rules of conduct, for our community. By posting a comment or a review, you confirm that you have read and understood these terms and conditions and that you will comply with the rules of conduct.
Personal data and your own contributions
You can post comments on the blog using a name of your choice. It is not necessary, and is not recommended, to use a name that could reveal your real name. You are not permitted to use the company name ‘Sana Swiss Services AG’ or ‘sana.swiss’ as part of your name; we reserve the right to amend or delete any names that do so.
When creating posts, please ensure that you do not publish any personal data such as addresses, telephone numbers or health information, whether your own or that of other people.
The use and dissemination of your own content within our community is at your own responsibility and, consequently, at your own risk. Sana Swiss Services AG accepts neither responsibility nor liability for the fact that content published in the community may also be shared, linked to or otherwise published by third parties on other websites. We process personal data in accordance with our privacy policy.
Use of your content
By creating your own content within our community, you agree that Sana Swiss Services AG may use your content free of charge, permanently, without restriction and irrevocably. In particular, we may reproduce your content (with or without attribution) and use it free of charge for promotional purposes.
Community Guidelines
We aim to foster an open and engaging dialogue and to provide a positive, entertaining, informative and enriching experience for everyone involved.
We do not tolerate the publication of content that contravenes legal provisions, infringes licences, copyright or other third-party rights, or contains information and personal details of third parties which you are not authorised to publish. By publishing content, you confirm that your content complies with all applicable legal provisions and socially accepted standards of behaviour, and that we may delete your content at any time and without giving reasons, particularly in the event of breaches of these guidelines.
The following are specifically prohibited:
- Obscenities, insults, misleading or discriminatory content, hate speech or disruption of the community.
- Defamatory statements or accusations of any kind against Sana Swiss Services AG or against brands whose products are sold by us.
- Advertising content of any kind, spam or links to other providers, as well as references to offers from other providers.
- Content for which you have received payment.
- Content that infringes the rights of third parties, in particular copyright, design, trade mark, name, personality or fair trading rights.
- Content containing other personal details of third parties which you are not authorised to publish.
We reserve the right to report statements that are relevant under criminal law. This includes statements that fall under the anti-racism criminal provision, that are defamatory or an infringement of personal rights, or that incite violence.
Discussions on the blog
Criticism of the content and statements made by people quoted in the blog posts is permitted at any time and, where appropriate, is also encouraged. However, personal criticism of the authors or of the people quoted is not permitted.
Stay on topic and remain polite: in your comments, refer to the actual content of the post. Keep your tone objective and respectful, and do not allow yourself to be drawn into insults or negative generalisations.
Product reviews
By submitting a product review in the shop, you confirm that this review reflects your own opinion and is based on your own experiences. Product reviews should be written objectively and refer to the product’s features, capabilities and workmanship. If you have any issues with delivery times or defects of any kind, please contact our customer service team. You are not permitted to portray products from your own range in a positive light or to present competitors’ products in a negative light.
When is a post deleted or comments disabled?
In the event of breaches of these guidelines, we may edit, hide or delete the relevant comments. If necessary, we may temporarily or permanently ban individuals from commenting.
Any comment can be reported directly in the comments section (‘Report’). We review reports promptly.
Contact
We’re happy to answer any questions you may have about these terms and conditions at [email protected].