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Our newest team member in the digital department: SANAbot

Our digital team member answers your questions around the clock

Konstantin Satushev 8.5.2025

SANAbot has recently joined us on our website – working digitally and around the clock. Admittedly, it hasn’t needed a coffee break or even its own office chair yet 😄

But it’s already capable of quite a lot:

At a glance

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Webshop help

Help with everything related to our online shop (including step-by-step guides)

📋

SANAcheck support

Assistance with using SANAcheck

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Delivery terms

Explanation of our delivery terms

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Registration

Registration – whether you’re an existing customer or new: SANAbot will guide you the right way

And the best part: if SANAbot ever reaches its limits or the question is a bit more complex, you’ll of course be forwarded directly to our customer service – personal, knowledgeable, and as helpful as ever.

We appreciate every bit of feedback – SANAbot is still young and learning more every day. 💪

in News & Trends

# Customer service Digitalisation

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Konstantin Satushev CEO und Verwaltungsratspräsident

Our healthcare system is under constant cost pressure. It is often assumed that cost-cutting automatically leads to lower quality. At Sana Swiss Services, we demonstrate that this does not have to be the case. We are rethinking procurement and logistics so that hospitals and care facilities can reduce their costs without having to compromise on quality.

During my Master’s degree in Health Sciences and Technology at ETH Zurich, I studied how the brain maintains a stable energy supply when available resources become scarce. This fascination with balance and resilience remains with me to this day.

It is important to me to combine scientific thinking with entrepreneurial action, thereby helping to make our healthcare system simpler, more affordable and more humane – for everyone who works within it and for everyone who depends on it.

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